FAQ

Where can I get the BCB (Body Chemistry Balancing) Test done?

The BCB test can be done at all NutriChem locations.

Do I need a referral from my family doctor?

No referral is needed to see any of NutriChem's clinicians.

What is the BCB test?

A combination of blood and urine tests that identifies an individuals€™ proper metabolic functioning.

What does the BCB Test include?

Antioxidant levels, hormone levels, vitamin/mineral status and organic acid levels are evaluated with the BCB Test. The test also includes a consultation with one of NutriChem™'s experienced clinicians.

What is the cost of the BCB Test?

The cost of the BCB Test is 699.00 plus HST.

Will my insurance company pay for the BCB test?

Please contact your insurance company prior to taking the test in order to find out if the BCB Test will be covered. Many insurance companies offer reimbursement for naturopathic doctor visits. If this is the case, please request to see one of NutriChem'€™s Naturopathic Doctors for your BCB consultation in order to have part of the cost covered by your insurance. 

How much will my custom formula cost?

The price varies depending on what you need to balance your biochemistry. Costs vary from $1.50-$3.00 + HST per day.

What are the qualifications of NutriChem's clinicians?

All of NutriChem'€™s clinicians are either licensed clinical pharmacists or naturopathic doctors.

How much education does a Naturopathic Doctor have?

Naturopathic Doctors in Ontario must first complete a bachelor€™ degree from an accredited institution including all the science pre-requisites normally required to attend a conventional medical school. Naturopathic Doctors must then complete an intensive 4-year naturopathic medical program including a 1-year internship in a naturopathic medical clinic under the supervision of a licensed Naturopathic Doctor. After graduation, Naturopathic Doctors must pass the NPLEX exam in order to become licensed.

What is Naturopathic Medicine?

Naturopathic medicine is a unique form of healthcare, which uses non-invasive therapies to promote wellness. At NutriChem, the Naturopathic Doctors use nutrition, botanical medicine and lifestyle counselling to help an individual reach optimal health.

Will a NutriChem Clinician prescribe me a bio-identical hormone?

Ontario Naturopathic Doctors who have passed the prescribing exam can prescribe bio-identical hormones. NutriChem has clinicians who can prescribe bio-identical hormones according to the results of blood work, and our compounding pharmacy is able to compound bio-identical hormones.

Is there parking?

Yes! Parking at both NutriChem locations is free of charge.

Can I see a NutriChem clinician without taking the BCB?

Absolutely! While the clinician may be limited as to what he or she can do to optimize your health if no laboratory work is provided, you are always able to book an appointment with any NutriChem clinican.

 

SHIPPING FAQ

Shipping / Returns Policy

Canadian Customer Return Policy

Purchases can be returned within 30 days with a receipt, must be unopened, in good condition, unused product with original packaging and returned prior to expiry date of product. Final sale on products that require refrigeration, books and items marked for clearance. Shipping fees, prescriptions, custom compounded medications and vitamins are all non-refundable.

USA Customer Return Policy

Purchases can be returned within 30 days with a receipt, must be unopened, in good condition, unused product with original packaging and returned prior to expiry date of product. Final sale on products that require refrigeration, books and items marked for clearance. Shipping fees, prescriptions, custom compounded medications and vitamins are all non-refundable.

International Customer Return Policy

Purchases can be returned within 45 days with a receipt, must be unopened, in good condition, unused product with original packaging and returned prior to expiry date of product. Final sale on products that require refrigeration, books and items marked for clearance. Shipping fees, prescriptions, custom compounded medications and vitamins are all non-refundable.

What methods of payment does NutriChem accept?

We accept Visa and Mastercard over the phone and online we can also accept PayPal payments.

Where does NutriChem ship?

NutriChem ships worldwide! However, when shipping to the Middle East or Internationally, NutriChem CANNOT guarantee the arrival of the package. NutriChem will not be responsible for any costs of reimbursement if the package is lost.

What shipping methods does NutriChem use?

Canada

NutriChem will usually ship with UPS standard, unless your address contains RR# or P.O. Box. RR# and P.O. Box addresses will be sent with Canada Post.

USA

NutriChem will always ship with Canada Post.

International

We will ship with Canada Post. The customer is responsible for all custom charges and entry of the package into the destination country.

 

I cannot find the answers to my questions, how do I reach Customer Service?

Operator assistance is available for online ordering Monday through Friday, 8:30 am to 5:00 pm Eastern Standard Time @ 1-888-384-7855. You can also contact us via e-mail at info@nutrichem.com.