The safety, health and well-being of our clients, patients, and staff is always the top priority at NutriChem. As we continue to learn more about the risks of COVID-19 (“coronavirus”) we remain committed to ensuring a safe and positive experience at NutriChem.
We are following the lead of Canadian public health authorities at this important time to implement additional prevention measures as the situation evolves.
To protect yourself and others, we encourage our customers to take advantage of our online services of all orders including shipping of all orders, both prescriptions and retail products. At this time we will also be seeing all clinic patients remotely through telemedicine services (via video or phone call).
We are continuing to use best health and safety practices, and making sure that our team is educated and taking necessary precautions at all times. We will be updating this landing page as the situation transpires, so please keep an eye out for updates.
Our operating business hours will be 10:00am - 4:00pm at our 2599 Carling Avenue location (Shipping department, retail, and pharmacy) from Monday-Saturday. As usual, you can shop our online store or virtually fill your prescription through www.nutrichem.com 24/7.
Please note that our virtual clinic hours will be staying the same. If you currently have an appointment booked with one of our practitioners, the timing is to be the same but just be done remotely. If you haven't heard from them yet, our Patient Coordinators will be in touch.
Our East Ottawa Location, 1185 St. Laurent Blvd will be temporarily closed until further notice. Please refer to our online store or Carling Ave location for your needs!
NutriChem strives to empower our clients through this pandemic and will be offering all of our clinical services via telemedicine (video or phone call). Whether you have a current appointment booked, or want to continue to book with us - our knowledgeable practitioners will be happy to see you virtually.
At this time we will not be issuing refunds of any retail products. We apologize for any inconvenience this may cause. There will be no exceptions to this.
Due to the increased surge in both number, and size of orders - we ask that you be patient at this time with wait times regarding shipping of your orders, returning of voicemails, and congestion on our phone lines.
Please take note of the following procedures:
Carling & St Laurent Clinic
Carling Retail Store
St. Laurent Retail Store
What are your clinic hours right now?
Our clinic hours are Tuesday-Saturday, 10:00am-4:00pm. Please note that the St. Laurent Blvd location is closed until further notice, however, the phones are being forwarded to the Carling Avenue Clinic to support out east end patients.
How does telemedicine work?
Our patient coordinator will contact you regarding telemedicine options: secure video link or telephone. At this time, payment information will be collected for the upcoming appointment. Your clinician will contact you via your selected choice for telemedicine. After the consult is complete the patient coordinator will process payment and email your receipt, treatment plan, and follow up instructions. You can book your telemedicine appointment either through our Patient Coordinators, or through our online booking portal!
How do I process my payments through telemedicine?
Payment information will be collected prior to your telemedicine consult. Once your consult is complete, the patient coordinator will process payment and send you a receipt via email.
Can I still come in for IV Therapy, Acupuncture, or Blood Draws?
Until further notice, all in-person visits are being rescheduled. We are able to provide off-site requisitions for blood work. Please contact the clinic for more information.
I called and left a message and haven’t heard back from you. Is that normal?
Our clinic is receiving/managing a higher than normal volume of emails, phone calls and voicemails. We will get back to you as soon as possible. Please note: messages left after 4pm on Saturday will not be responded to until the following Tuesday. If you have a message regarding supplements, online orders or prescriptions, please do not leave your message on the clinic voicemail.
What are your retail hours?
We have very limited in store access and have one customer at a time between the hours of 10am to 4:00pm. There is one customer allowed at a time with no browsing, but we suggest doing online order or over the phone / Curbside Pickup for convenience.
Our front store health counselor will do your shopping for you! Please remember that our online store is available 24/7 for orders. www.nutrichem.com We will ship it to you within 1-4 business days with free shipping on orders $99+ ($10 flat rate shipping otherwise).
How can I get my order?
You can have your order picked up at the door, delivered (if in delivery zone) or shipped (free over $99)
If I don’t want to order online, how can I get my order?
You can call our front store at 613-820-4200 option 1 and all staff can take your order over the phone, you can pay over the phone and we can either ship your order or have it put aside for door pick up.
How does Curbside Pickup work?
Between the hours of 10am to 4:00pm you can come to the front door and a staff member will greet you. Please let us know if you are picking up a prescription or front store products or if the item required refrigeration. If you would like your pre-paid order dropped off to your car please call the front store at 613-820-4200 option 1 when you arrive.
Can I refund a product?
Everything currently is FINAL SALE - no returns, refunds or exchanges. Please purchase what you and your family need we are getting in orders everyday. If it is a product you have not tried before please buy a smaller size.
I need help with my purchase. Is your staff still available for questions?
Absolutely! Our phone volume can be high at times but we are more than happy to assist and are available for questions.
How long will it take for my order to ship?
We are working as fast as we can but we expect for more local shipping to take between 1-4 business days for the time they are processed. If you need something quicker you can call in and place your order for Curside Pickup same-day (depending on volume of order).
What are your pharmacy hours?
We are open Monday to Saturday between the hours of 10-4pm. We also answer our phones between those hours.
How can I refill my prescription?
We have an online prescription refill program through our website. Alternatively you can call us with a refill request. If we do not answer please leave a message and be sure that we check our messages. We are experiencing higher than normal requests so please trust we got your message. We will get back to you within 1-4 business days.
How can I get my prescription?
We are taking pre- payment for prescription requests as we are offering curbside pick-up at our Carling location, delivery, or shipping options. Please let us know your desired pick up method when you call for your request.
I need a new prescription filled, how does this work?
We are offering curbside new prescription drop offs at our Carling location. A staff member will meet you at the entrance to bring your prescription in. Alternatively you can email a picture of your prescription to firstname.lastname@example.org with your contact information. We will process this prescription and will require the hard copy of the prescription upon pick up.
How long will my prescription take before I can pick it up?
We are asking people to be patient with us and please allow 1-4 business days for prescription requests. Please do not come to pickup your prescription or other orders before you hear from us.
Are your Pharmacists still available for counselling?
Yes our clinical pharmacists will still be counselling on all new prescriptions. We are offering our counselling curbside or via telephone at this time.
Is your East Ottawa location currently closed?
Yes, our 1185 St. Laurent Blvd location is currently closed until further notice. You can refer to our flagship west location or our online store for any of your health needs!
Are blood draws currently happening?
Until further notice all in-person visits are postponed, this includes blood draws at both locations. We are able to provide off-site requisitions for blood draws for existing NutriChem patients. Please contact the Carling Avenue clinic for more information at 613-721-3669.
If you are experiencing any cold or flu symptoms or have recently travelled overseas, please do not come to either location and instead contact us either via phone or email for options on how we can get your medication and/or supplements to you.
We are actively following the latest updates and recommendations made by Ottawa Public Health, who recommends the following actions to lessen the potential spread of colds, flu and viruses:
Follow Ottawa Public Health for latest updates regarding the Novel Coronavirus: https://www.ottawapublichealth.ca/en/public-health-topics/pandemic-preparedness.aspx
The health and safety of all of our staff, customers and patients is of utmost importance in all of our decisions and actions. Please do not hesitate to contact us should you have any further questions or comments.
Carling Dispensary Inquiries – email@example.com
Carling Clinic Inquiries – firstname.lastname@example.org
Carling Retail Store Inquiries – email@example.com
St Laurent Clinic & Store – firstname.lastname@example.org
Shipping & Other inquiries – email@example.com
Carling Pharmacy & Store Phone Number 613-820-4200
Carling Clinic Phone Number – 613-721-3669
St Laurent Phone Number 613-695-5405
Shipping & Other Information - 1-888-384-7855